You may request a refund within 15 days from the date of delivery. To be eligible for a refund, the item(s) must be unused, unworn, and in their original packaging.
Refund Process:
To initiate a refund, please contact our customer support team at support@tane77.com Provide your order details and the reason for the refund request. Once your request is approved, we will provide you with instructions on how to return the item(s) to us.
Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect item shipped, damaged item). We recommend using a trackable shipping method to ensure the safe return of the item(s).
Refund Method:
Refunds will be processed using the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear in your account.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with a photo of the issue, and we will arrange a replacement or refund. This will ensure we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will process the new item.
Feel free to reach out to our customer support team at support@tane77.com with any other questions.
We are here to help!
